Riser+Gain is subject to the Australian Privacy Principles contained in the Privacy Act 1988 and the Privacy Amendment (Enhancing Privacy Protection) Act 2012. The purpose of this Policy is to describe how Riser+Gain complies with the privacy requirements in protecting the personal information Riser+Gain holds about individuals. This Policy is applicable to Riser+Gain and its controlled entities (collectively referred to as “R+G” below).
Personal information is defined as information or an opinion that can identify or can reasonably identify an individual.
COLLECTION OF PERSONAL INFORMATION
The type of personal information that R+G collects will depend upon what dealings the relevant individual may have with R+G. R+G may collect and hold information about:
R+G only collects personal information which is reasonably necessary for its dealings with the relevant individual. The types of personal information may include, but are not limited to:
The Privacy Act imposes restrictions on collecting sensitive personal information (this includes information about religious views, ethnicity, political opinions, personal health information). R+G generally does not collect sensitive personal information about an individual. However, in certain circumstances, R+G may collect some sensitive information if it is necessary to allow R+G to deal with the individual and the individual has provided consent for R+G to do so.
Whenever it is reasonable and practical to do so, R+G only collects personal information directly from the individual. In some circumstances, personal information may be provided to R+G by other parties such as the individual’s agent. R+G will take reasonable steps to inform the individual that it has the individual’s personal information, unless it is obvious from the circumstances.
USE AND DISCLOSURE OF PERSONAL INFORMATION
R+G operates a number of businesses which handle personal information. R+G's policy is only to use personal information for the purpose which was either specified or reasonably apparent at the time when the information was collected. R+G may also use or disclose the information collected for any other related purpose for which the individual would reasonably expect it to be used.
If R+G wishes to use or disclose the personal information in other circumstances, it needs to obtain the individual’s consent to do so. In general, R+G uses personal information for the following purposes:
DISCLOSING INFORMATION TO OTHER PARTIES
R+G may disclose personal information to other entities within Riser+Gain. External parties may be given access to personal information held by R+G in certain circumstances. These include, but are not limited to:
R+G may sometimes disclose personal information overseas to allow external parties to perform their services for R+G but R+G will only do so in accordance with the Australian Privacy Principles.
R+G does not sell personal information to entities outside Riser+Gain.
R+G may send marketing materials to its customers or potential customers where R+G has collected the personal information from the individual and the marketing material is related to the purpose for which the information was collected.
The individual’s prior consent will be obtained before personal information is used for marketing purposes in situations where the personal information has not been collected directly from the individual or where sensitive information is involved.
If the customer no longer wishes R+G to use his or her personal information in order for R+G to provide marketing materials, the customer is to advise R+G via the relevant method provided for in the electronic marketing message sent to the customer or the R+G Privacy Officer. R+G will act and amend its records promptly.
APPLYING FOR EMPLOYMENT WITH R+G
R+G collects personal information from individuals who submit applications or register interest for employment with R+G. If the application is unsuccessful, R+G may retain the information in case a more appropriate opportunity becomes available. The unsuccessful applicant will be advised that he or she can contact R+G to request R+G not to retain the applicant’s information.
SECURITY OF PERSONAL INFORMATION
R+G will take reasonable steps to protect personal information that it holds from unauthorised access, modification, misuse, interference and loss. Personal information is held on secure servers or in storage located in controlled environments. R+G employees are required to maintain the confidentiality of any personal information held.
If other parties provide support services, R+G requires them to agree to appropriately protect the privacy of the information provided to them.
NOTIFICATION OF COLLECTION OF PERSONAL INFORMATION
ACCESS TO PERSONAL INFORMATION
Any individual can request access to the personal information R+G may hold about them. To obtain access to the information, the individual needs to write to the R+G Privacy Officer (contact details below). R+G will require evidence to verify the identity of the individual.
This service is free of charge unless the personal information requested requires preparation time. In this situation, R+G will provide an estimate of how much this service will cost and request agreement before proceeding.
In normal circumstances, R+G will provide the individual with access to the individual’s personal information. However, in some circumstances, there may be legal, regulatory or administrative reasons to deny the requested access. If access is denied, R+G will provide the individual with the reason.
CHANGING PERSONAL INFORMATION
If an individual wishes to update personal information that the individual believe may be inaccurate, out-of-date, incomplete, irrelevant or misleading, the individual may write to the R+G Privacy Officer requesting the information to be updated or deleted.
CHANGES IN THE FUTURE
An individual can make a complaint about the way in which R+G has handled an individual’s personal information by writing to the R+G General Manager. R+G will endeavour to act promptly in response to a complaint.
ADDITIONAL INFORMATION ON PRIVACY
For further information about privacy issues and the protection of privacy, visit the Office of the Australian Information Commissioner’s website at http://www.oaic.gov.au